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SERVICOM

SERVICOM UNIT

OUR SERVICE STANDARD

In keeping with its core functions, the FRCN offers prompt, courteous and satisfactory services to everyone.

It also empowers the workforce to meet its objectives with the provision of requisite training, logistics support, information, financial resources and leadership.

FOR ALL OUR CLIENTS

 

  • The FRCN shall treat all our clients fairly and professionally.
  • Our staff shall be polite, approachable and helpful.
  • Our staff shall identify themselves to our customers/listeners by name.
  • Our news and programmes contents will be accurate and up to date
  • Our information will be reliable.

 

There are SERVICOM officers at the Headquarters, National and FM stations of the Corporation whose office locations and telephone numbers are duly displayed at strategic points for receiving and attending to feedback/complaints

We shall provide prompt and accurate response to complaints, letters and enquiries.

We will undertake to answer correspondence within seven {7} working days and where it is not possible with the stipulated time-frame, we shall inform you on the progress made on the complaint\feedback.

Where it becomes appropriate for another organization to render such service, we will provide you with that organization’s contact details.

You may wish to write, fax or e-mail us, we will reply to this correspondence through your e-mail, telephone number and\or postal address as supplied by you.

 

DETAILS OF GRIEVANCE/REDRESS MECHANISM


The FRCN welcomes feedback {suggestions, complaints and/or commendations} on our performance against these service standards outlined in our charter.


SUGGESTION BOX


Suggestion/complaint boxes have been provided in all our stations to facilitate the lodging of complaints, suggestions, questions and commendations. We will ensure utmost confidentiality in our response to feedback.


Our customers/listeners can write, call or e-mail us with their feedback to
Bridget Z. Umoru
Phone-- 08032261653
E-mail- servicom@radionigeria.net


HOTLINES

UZOMA Basil    ---- 08036517070 HEAD SERVICOM UNIT/NODAL OFFICER

Fatima Ibrahim  ----  08037136363 CHARTER DESK OFFICER

AKANDE, Enitan ---08055477773 SERVICE IMPROVEMENT DESK OFFICER

Umoru, Bridget ---- 08032261653 CUSTOMER RELATIONS DESK OFFICER

OR :   09-2910607


FRCN SERVICE CHARTER


Our Vision:

To be an impartial, credible, creative and digitized medium in the forefront of Nigeria's National Development, Unity and Progress.

Our Mission:

To create and maintain broadcast outfits that will serve as models in Nigeria and Africa in terms of Standards, Professionalism and Character.


The Charter outlines the following

 

  • Our mission and vision statements 
  • Services provided
  • Obligations\ legal status
  • Purpose of the Charter\ to whom the Charter is intended
  • Functions & Duties
  • Our operational policy /Our service standard
  • Details of grievance\ redress mechanism
  • Stakeholders’ forum
  • Charter review & performance standard

 

LEGAL STATUS

The Corporation was established by the FRCN Decree 8 of 1979 with sole rights to shortwave or powerful medium wave broadcasting for effective and simultaneous reception in the country. The provision is intended to restrict state broadcasting within state boundaries. In 1988, the Decree was amended to enable the Corporation generate revenue through commercial broadcasting.


SERVICES PROVIDED

 

  • Programmes
  • News 
  • Music 
  • Drama
  • Commercials
  • Live Audio Streaming
  • Publications

 


OBLIGATIONS

The overriding consideration of our service delivery is customer satisfaction through
a. a well conceived strategy for service
b. customer oriented frontline people
c. customer friendly systems.

TO WHOM THE CHARTER IS INTENDED

This Charter is targeted to our listeners\clients, these are

  • The general public
  • The Government
  • The Stakeholders 
  • Advertising Agencies
  • Corporate Organizations
  • Schools, Colleges & Tertiary Institutions
  • The Media e.t.c.

 

For details on FRCN service charter, contact the Charter Desk Officer or mail to servicom@radionigeria.net

Website....http://www.servenigeria.com/